We value transparency and fairness in all our offerings. Please read our cancellation and refund policy for Annual Healthcare Plans carefully before subscribing.
You may cancel your annual healthcare plan within 7 days of purchase and receive a full refund — provided that none of the services included in the plan have been availed. This includes, but is not limited to, doctor consultations, therapy sessions, lab tests, or any other health-related service offered under the plan.
If even one service has been availed, the plan becomes non-refundable and non-cancellable, even within the 7-day window.
After 7 days from the date of purchase, the plan is non-cancellable and non-refundable, irrespective of usage.
Health Gennie does not offer partial refunds or pro-rated cancellations once any benefit is used or after the 7-day window has passed.
While we aim to maintain consistency, in extreme and verifiable cases, we may review cancellation requests individually. These may include:
Death of the subscriber.
Systemic technical issues that prevent service delivery (must be validated by our team).
Note: All such requests must be submitted with valid supporting documents.
For eligible cancellations, refunds are processed within 7–10 business days to the original mode of payment.
No refunds will be issued for ineligible cancellation requests.
📧 Email: support@healthgennie.com, info@healthgennie.com
📞 Phone: +91-8929920932
